1. Agreement and authority
These Terms form an agreement between Ristoh Nexus Innovation AI, also known as Ristoh AI, and the business or organisation using Ristoh CSS. By accepting these Terms or using CSS, you confirm that you are at least 18 years old and authorised to act for that business or organisation.
You must provide accurate onboarding and account information and keep access credentials secure. You are responsible for activity carried out through your account.
2. Free trial and service tiers
CSS is currently available through a limited-time free trial. During the trial, all current product features and new product features released for trial use may be made available without charge.
Ristoh AI may set or change the trial’s end date. We will give reasonable advance notice before ending the trial. When the trial ends, your account will automatically move to the Free tier with a reduced feature set unless you expressly subscribe to a Premium tier.
No automatic paid subscription. Moving from the trial to the Free tier will not create a charge. We will not enrol you in Premium or charge you for Premium without your express agreement to the applicable price and commercial terms.
The Free tier is expected to provide chatbot responses from the available knowledge base and selected integrations. Future Premium tiers are expected to use credits purchased with volume-based discounts. Credit quantities, prices, billing periods, expiry rules, overages, refunds, and exact entitlements will be governed by commercial terms published before purchase.
3. Service conditions
CSS is an evolving service. Features, integrations, limits, prompts, models, channels, and workflows may be added, changed, restricted, or removed. We may perform maintenance or interrupt access where reasonably necessary to operate, secure, or improve the service.
Unless Ristoh AI expressly agrees otherwise in writing, CSS is provided without an uptime, response-time, support-time, or service-level commitment. Do not rely on CSS as the sole channel for urgent, regulated, medical, legal, financial, safety-critical, or other high-risk support.
AI-generated responses
CSS uses artificial intelligence and may produce incomplete, inaccurate, outdated, or inappropriate responses. You remain responsible for the business knowledge, instructions, configurations, and integrations you supply, and for reviewing important customer conversations and maintaining suitable human oversight.
4. Acceptable use and security
You must use CSS lawfully and must not use it to send spam or abusive content, impersonate others, infringe rights, facilitate fraud, distribute malware, bypass security controls, interfere with the service, or process information you are not authorised to use.
You are responsible for configuring appropriate customer notices, permissions, escalation processes, staff access, and security measures for your use of CSS. Notify Ristoh AI promptly if you become aware of unauthorised account access or a security incident involving the service.
5. Business data, customer messages, and third parties
You confirm that you have the rights, permissions, notices, and lawful basis needed to provide business information, documents, website content, customer messages, channel identifiers, contact details, and configuration data to CSS.
Our handling of personal data is described in the Ristoh AI Privacy Policy. For customer conversations processed through CSS, your business normally acts as controller and Ristoh AI acts as processor under your instructions and the applicable service arrangements.
CSS depends on third-party services such as messaging platforms, cloud hosting, AI and search providers, email and support services, and integrations. Their availability, technical limits, and platform rules may affect CSS. You must comply with the terms that apply to accounts or services you connect.
6. Intellectual property and feedback
Ristoh AI and its licensors retain all rights in CSS, including its software, designs, workflows, documentation, and branding. Subject to these Terms, Ristoh AI grants you a limited, revocable, non-exclusive, non-transferable right to use CSS for your internal business purposes during your permitted access period.
You retain your rights in content and business information you provide. You grant Ristoh AI the rights reasonably necessary to host, process, transmit, and use that material to provide, secure, support, and improve CSS in accordance with the Privacy Policy.
If you provide suggestions or feedback, Ristoh AI may use them to improve, develop, and commercialise its products without restriction or compensation, provided this does not grant Ristoh AI ownership of your confidential information or personal data.
7. Suspension, termination, and changes
You may stop using CSS at any time. Ristoh AI may limit, suspend, or terminate access where necessary to protect the service or others, respond to legal requirements, address non-payment under future paid terms, or respond to a material or repeated breach of these Terms.
We may update these Terms as CSS and its service tiers develop. Material changes will be communicated through the website, service, or another reasonable channel and may require renewed acceptance. Continued use after the updated Terms take effect constitutes acceptance where permitted by law.
8. Warranties and limitation of liability
To the maximum extent permitted by law, CSS is provided “as is” and “as available.” Ristoh AI does not warrant that the service will be uninterrupted, error-free, completely secure, or suitable for every purpose, or that AI-generated responses will always be accurate.
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity arising from CSS. Ristoh AI’s aggregate liability arising from the free trial or Free tier will not exceed the greater of the amount paid for CSS in the 12 months before the event giving rise to the claim or the minimum liability that cannot lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limits mandatory consumer or data-protection rights.
9. Governing law and disputes
These Terms are governed by the laws of Kenya. Subject to any mandatory rights or dispute forum that applies, the courts of Nairobi, Kenya will have jurisdiction over disputes arising from these Terms or CSS.
10. Contact and notices
Questions about these Terms may be sent through Ristoh AI on WhatsApp. Formal written notices may be delivered to Ristoh Nexus Innovation AI, 2nd Floor, Utumishi Co-op House, Mamlaka Road, Nairobi.
Privacy questions and data-rights requests should be sent to [email protected].